Analysis of work efficiency and quality of software maintenance using cross-company dataset

Masateru Tsunoda, Akito Monden, Kenichi Matsumoto, Sawako Ohiwa, Tomoki Oshino

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)


Software maintenance is an important activity in the software lifecycle. Software maintenance does not only mean removing faults found after software release. Software needs extensions or modifications of its functions owing to changes in the business environment and software maintenance also refers to them. To help users and service suppliers benchmark work efficiency for software maintenance, and to clarify the relationships between software quality, work efficiency, and unit cost of staff, we used a dataset that includes 134 data points collected by the Economic Research Association in 2012, and analyzed the factors that affected the work efficiency of software maintenance. In the analysis, using a multiple regression model, we clarified the relationships between work efficiency and programming language and productivity factors. To analyze the influence to the quality, relationships of fault ratio was analyzed using correlation coefficients. The programming language and productivity factors affect work efficiency. Higher work efficiency and higher unit cost of staff do not affect the quality of software maintenance.

Original languageEnglish
Pages (from-to)76-90
Number of pages15
JournalIEICE Transactions on Information and Systems
Issue number1
Publication statusPublished - Jan 1 2021


  • Cross-company dataset
  • Linear regression
  • Work efficiency
  • Working time

ASJC Scopus subject areas

  • Software
  • Hardware and Architecture
  • Computer Vision and Pattern Recognition
  • Electrical and Electronic Engineering
  • Artificial Intelligence


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