Requested to do right things excessively: how citizenship pressure/future focus influence health-related work outcomes in health organizations during the pandemic

PURPOSE: Public health practitioners face citizenship pressure when requested to engage in more extra-roles behaviors during the pandemic. The purpose of the study is to reveal the potential influence mechanism of citizenship pressure on the health and work outcomes of practitioners.

DESIGN/METHODOLOGY/APPROACH: The authors completed a three-wave survey from a public healthcare organization during the coronavirus disease 2019 (COVID-19) delta-variant epidemic.

FINDINGS: Results of polynomial regression and response surface showed that increased (versus decreased) and consistently high (versus low) level of citizenship pressure induced citizenship fatigue, which in turn increases negative affect/turnover intention. These negative effects of citizenship pressure are weaker among practitioners with a higher level of future focus.

PRACTICAL IMPLICATIONS: Providing counseling service to health care practitioners in adopting a future time perspective of citizenship behaviors is important for public health organizations.

ORIGINALITY/VALUE: This study is among the earliest attempts to reveal the potential dark side of excessive request of conducting organization citizenship behavior which is more commonly seen within public health organizations in the context of pandemic.